Part of my job is to answer the phone when it rings, as we have not had a receptionist for the last 3 years. 75% of the calls we receive are clients or potential clients, 10% are automated calls, 10% are creditors, and 5% is my boss' husband making his daily call to ask what's for dinner. Usually creditors don't give a shit- they just have to note when to call back for a case number. I usually tell them 30 days, 45 if near the end of the month. Sometimes we have files that we have to sit on for a few months to get money issues worked out (getting clients under the 6-month income cap is usually the main reason) and creditors for those cases can get annoying. Honestly, they usually aren't bad. Jakob with Citibank was a different story.
We have a file that has been sitting for a bit because they received an inheritance and bought 2 automobiles with that money. One is worth about $13,000.00 and since they own that free and clear, it could potentially be sold and dispersed to creditors. We want to avoid that, and we need some time between them receiving the inheritance and the file date, so we wait. Jakob from Citibank called on regarding the wife-debtor today, to offer a settlement. He first asks for the 'counsel' and I ask why, he informs me of the settlement offer, I tell him that the client is not interested as she is filing bankruptcy. He wants to know when they will be filed. I tell him by the end of April for certain. Jakob from Citibank finds this unacceptable. He wants to speak with the counsel. The counsel, I tell him, is unavailable. He wants to know when the counsel will be available. I laugh. This makes Jakob from Citibank unhappy. I tell him that when he calls next, I will check at that time to see if Ms. Brooks is available. He then says that he wants to schedule an appointment with her. I say oh! You're wanting to file bankruptcy? He says of course not. Well, I tell him, that is what we set appointments for. He is flabbergasted. "So you're telling me you cannot set me an appointment to speak with the counsel?". Um, kinda. I'm telling you I *won't* set an appointment. But I WILL give her your name and number and she can call you. He informs me that is not what he's asking. By this time, I am starting to shake a bit as I'm getting fucking pissed. I mean really- you have nothing better to do than this? You think you can bully me into setting you an 'appointment' to speak with my boss? L-O-motherfucking-L. So I tell Jakob from Citibank that I am quite aware what he is asking, however what I can do for him is take his name and number (as aforementioned) and forward that to my boss. He goes on for a bit and I sweetly tell him that I am sorry, and he retorts with "Yeah you are". Okay, J-Dog. Starting to cross some lines here. So again I reiterate what I will do for him and I hope he has a WONDERFUL day and to please, take care! Jakob from Citibank bids me the same and that is SCENE.
Fucking asshole. Can't wait for him to call the office again.
We have a file that has been sitting for a bit because they received an inheritance and bought 2 automobiles with that money. One is worth about $13,000.00 and since they own that free and clear, it could potentially be sold and dispersed to creditors. We want to avoid that, and we need some time between them receiving the inheritance and the file date, so we wait. Jakob from Citibank called on regarding the wife-debtor today, to offer a settlement. He first asks for the 'counsel' and I ask why, he informs me of the settlement offer, I tell him that the client is not interested as she is filing bankruptcy. He wants to know when they will be filed. I tell him by the end of April for certain. Jakob from Citibank finds this unacceptable. He wants to speak with the counsel. The counsel, I tell him, is unavailable. He wants to know when the counsel will be available. I laugh. This makes Jakob from Citibank unhappy. I tell him that when he calls next, I will check at that time to see if Ms. Brooks is available. He then says that he wants to schedule an appointment with her. I say oh! You're wanting to file bankruptcy? He says of course not. Well, I tell him, that is what we set appointments for. He is flabbergasted. "So you're telling me you cannot set me an appointment to speak with the counsel?". Um, kinda. I'm telling you I *won't* set an appointment. But I WILL give her your name and number and she can call you. He informs me that is not what he's asking. By this time, I am starting to shake a bit as I'm getting fucking pissed. I mean really- you have nothing better to do than this? You think you can bully me into setting you an 'appointment' to speak with my boss? L-O-motherfucking-L. So I tell Jakob from Citibank that I am quite aware what he is asking, however what I can do for him is take his name and number (as aforementioned) and forward that to my boss. He goes on for a bit and I sweetly tell him that I am sorry, and he retorts with "Yeah you are". Okay, J-Dog. Starting to cross some lines here. So again I reiterate what I will do for him and I hope he has a WONDERFUL day and to please, take care! Jakob from Citibank bids me the same and that is SCENE.
Fucking asshole. Can't wait for him to call the office again.
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